Thank you for shopping with FW HOMESTORY . Please review our policy regarding returns and refunds for pre-order and ready stock tiles: Return Eligibility: • Pre-order or ready stock tiles are not eligible for return or exchange once payment has been processed. Refund Policy: •We do not offer refunds for pre-order or ready stock tiles once the order has been confirmed. Cancellation Policy: •Orders for pre-order tiles or ready stock cannot be canceled once payment has been processed. Damaged or Defective : •Risk of loss and damage of the goods passes to the buyer upon collection/delivery •We will not accept any responsibility once the good has been installed. Customers are responsible for thoroughly inspecting pre-order or ready stock tiles upon delivery and reporting any issues promptly.For inquiries or assistance please contact us.